Table of Contents

• Chapter One: Introduction
• Chapter Two: General Methodology
• Chapter Three: Regional Interviews
  • Research Methodology
  • Interview Highlights
• Chapter Four: Oorganizational Health Surveys
  • Research Methodology
  • Survey Results: Demographics
  • Survey Results: Section 1
  • Section 1: Different Results Based upon Demographic Information
  • Survey Results: Section 2
  • Section 2: Different Results Based on Demographic Information
  • Survey Results: Open-Ended Questions
  • Current Survey Results Compared to Previous
• Chapter Five: Focus Group Discussions
  • Research Methodology
  • Summary of Focus Group Information
    • Work Environment
    • Performance Management
    • Human Resource Development
    • Compensation
• Chapter Six: Discussion and Conclusions
  • Summarized Recommendations
  • Next Steps
• Appendix A*
• Appendix B*
• Appendix C*

*available in the PDF version

Strategies for Addressing North Dakota Department of Transportation Employee Retention and Motivation

Lynn Kalnbach
Dennis Jacobson
Gene Griffin

Upper Great Plains Transportation Institute
North Dakota State University
Fargo, North Dakota

December 2002

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