Table of Contents

• 1. The Business of Coordinated Transportation
  • 1.1 Coordinated Transportation Systems - Consumers
  • 1.2 Types of Trips
  • 1.3 Levels of Service
  • 1.4 Administrative Structure
  • 1.5 Equipment
  • 1.6 Driver Characteristics
  • 1.7 External Influences
    • 1.7.1 ADA Complementary Paratransit
    • 1.7.2 Medicaid Transportation
  • 1.8 A Balancing Act
• 2. Rural Paratransit Needs
  • 2.1 Typical Operations
  • 2.2 Agencies Surveyed
  • 2.3 Typical Operational Procedures
  • 2.4 Computer Support Needs
  • 2.5 Principal Software Data Parameters
    • 2.5.1 Clients Table
    • 2.5.2 Routes
    • 2.5.3 Trip Request Table
    • 2.5.4 Route, Vehicle, Driver Information
  • 2.6 Principal Software Interface Features
    • 2.6.1 System Administrator
    • 2.6.2 Reservationist
    • 2.6.3 Scheduler
    • 2.6.4 Dispatcher
  • 2.7 Wide Area Implementation Technology
  • 2.8 Costs
  • 2.9 Small- to Medium-Size Operation
  • 2.10 Medium-Size Operation
• 3. Summary and Conclusions
  • 3.1 Summary
    • 3.1.1 Reservationist
    • 3.1.2 Scheduler
    • 3.1.3 Dispatcher
    • 3.1.4 Administrator
  • 3.2 Conclusions
• Appendix A. Survey Results*

*available in the PDF version

Survey of Implementation Strategies by Rural Paratransit Agencies Using Low Cost Software

Judy McGrane
William Grenney
Cindy Johnson

May 2004

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