MPC
Project Details

Title:	Predicting and Classifying Voluntary Turnover Decisions for Truckload Drivers
Principal Investigators:	Gene Griffin and Lynn Kalnbach
University:	North Dakota State University
Status:	Completed
Year:	2000
Project #:	MPC-205

Abstract

Voluntary turnover rates among truckload carriers are extremely high, ranging from 50 to over 100 percent annually. These high turnover rates result in elevated costs for carriers in terms of recruitment and training as well as costs associated with reduced productivity and decreased customer satisfaction resulting from inexperienced drivers. Although much research has been conducted to determine the relationship between the job satisfaction of drivers and the likelihood of them leaving or intending to leave an organization, research addressing other reasons why drivers may leave their organizations has been lacking.

Truckload carriers are not only concerned about why drivers leave their organizations; they are also interested in what they can do to predict who will leave and what interventions they can use to prevent some high performing drivers from leaving. In our current tight labor market, truckload carriers that focus on reducing voluntary turnover will have a competitive advantage over other carriers who do not understand the importance of driver retention. As a result, this project will serve to increase the understanding of voluntary turnover of drivers.

Project Deliverables

• [Final Report] Predicting and Classifying Voluntary Turnover Decisions for Truckload Drivers — MPC-02-135